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When I met Larry and Paul, the owners of Evans Glass, their marketing and sales teams were firing on all cylinders and they were experiencing rapid growth. Their challenge was that the volume of work being generated had outgrown the operations side of the business. They knew that in order to get where they wanted to go, they would need to upgrade their operational foundation. I helped them get there.
How often have you dealt with someone (or some organization) that did not respond to your call or email in a timely manner, or left you hanging about some issue, project status, etc? A few recent experiences have made me acutely aware of how a lack of response or follow-up can really irk people (especially me).
Everyone has heard the phrase “you can only manage what you can measure.” Numbers, metrics and statistics are useful and important in every business. The key is to make sure that the ‘what‘, ‘how‘ and, most importantly, ‘why‘ of your measurements and related methods makes sense.
